Privacy policy

When you place an order we collect the details needed to fulfil it: your name, delivery address and state, phone number, email address, any delivery instructions you add, and the items in your order.

Accounts are optional. If you create one, we store your email address and any details you choose to save (name, phone, delivery address and instructions) so checkout can fill them in, and we show your past orders and the products you save as favourites there. You sign in with a one-time code sent to your email; we don't store passwords. If you suggest a product, we keep your request, your email address and any photo you attach so we can let you know if we stock it. Photos are re-saved without location data and are only seen by our team. You can delete your account from your account page; records of past orders are kept for receipts and our accounts.

Payments are handled by Stripe, a secure, PCI-compliant payment provider. Your card details go straight from the card form on our checkout to Stripe and are never seen or stored by Kismayo Halal. We only receive confirmation of whether a payment succeeded, and the card type and last four digits so your order page can show how you paid.

We use your information to process and deliver orders, send order confirmations and receipts, and respond to any questions about your order. If you request a product, we email you when it arrives. We don't send marketing emails.

While you browse, your browser sends a random visit code and the page you're on so our team can see how many people are on the site right now. It isn't linked to your name or account and is deleted after a few minutes. If a search finds no products, we keep the words searched (not who searched) so we know what customers are looking for. If something on the site breaks, an error report (what went wrong and on which page) is sent to our error-monitoring service so we can fix it. We don't use advertising or tracking cookies.

We only share information with the services that make an order work: our payment provider, our email provider for order confirmations, our error-monitoring service, and our secure hosting and database provider. We do not sell your personal information.

You can ask what information we hold about you, request a correction, or ask us to delete your details where we are not required to keep them. Contact us and we will help.